Legal

Privacy policy

Last updated: 2 October 2026

Who we are

The Preset Lounge sells digital Lightroom presets and is an independent business based in Oxfordshire, United Kingdom. We are the controller of the personal data described in this policy, which explains what we collect when you visit or buy from thepresetlounge.com and how we use it. For questions about this policy or your data, use the contact form on our Contact page.

What we collect

We only collect what we need to sell you presets and answer your questions.

  • Name, email address and billing address, when you place an order.
  • Order details (packs bought, price, date, discounts), when you place an order.
  • Payment details are handled by our payment provider; we never see or store your full card number.
  • Account details (email, password, order history), if you create a customer account.
  • Name, email and your message, when you use our contact form.
  • Device and usage data (IP address, browser, pages visited), when you browse the site, through cookies and similar technology.

We do not collect special category data, and we do not sell your data.

How we use it

  • Process your order, take payment and deliver your download (contract).
  • Send order confirmations and download links (contract).
  • Reply to messages sent through the contact form (legitimate interests).
  • Keep order and accounting records (legal obligation).
  • Keep the site secure and working, and prevent fraud (legitimate interests).
  • Understand how the site is used, through analytics cookies (consent).
  • Send marketing emails, only if you opt in (consent, which you can withdraw at any time).

Who we share it with

We share your data only with the service providers that run the shop for us, and only what they need.

  • Wix.com hosts the website, store, checkout, customer accounts and contact form, and stores the data listed above on our behalf.
  • Payment providers process your payment: Wix Payments for card, Apple Pay and Google Pay payments, and Clearpay or Klarna if you choose to pay with them. They act under their own privacy policies.
  • Professional advisers, such as an accountant, where needed for our tax and accounting obligations.
  • Authorities, if the law requires us to.

We never sell or rent your personal data.

Where your data is stored and for how long

Wix and our payment providers may store and process your data outside the UK, including in the United States, Israel and the EU. Where they do, they use safeguards recognised under UK law, such as adequacy regulations or standard contractual clauses.

  • Order and payment records: 6 years from the end of the tax year, as required by HMRC.
  • Customer account: until you ask us to delete it.
  • Contact form messages: up to 2 years after our last reply.
  • Marketing preferences: until you unsubscribe.

Your data is protected by Wix's security measures, including encrypted (HTTPS) connections. Only we and the providers above can access it.

Cookies

The site uses cookies set by Wix. Essential cookies keep your basket, checkout and login working, and are always on. Analytics cookies help us see how the site is used, and are only set if you accept them in the cookie banner. You can change your choice at any time through the cookie settings link on the site, or block cookies in your browser settings.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you; have inaccurate data corrected; have your data deleted, where we have no legal reason to keep it; restrict or object to how we use it; receive your data in a portable format; and withdraw consent at any time, where we rely on consent.

To use any of these rights, send us a message through the contact form on our Contact page. We will reply within one month and will not charge you.

If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Children

The shop is not aimed at children under 13, and we do not knowingly collect their data.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.